Frequently Asked Questions
Everything you need to know about our artisan-made home goods.
Where are your products made?
Each piece is handcrafted by master artisans around the world. We partner with small-batch workshops in countries like Mexico, Peru, and Morocco to bring you unique, high-quality home essentials.
What is your return policy?
We want you to love your home. We offer free returns on all items (excluding furniture and oversized rugs) within 30 days of delivery, provided they are in original, unused condition.
How long will it take for my order to arrive?
Most in-stock items ship within 2-3 business days. Standard ground shipping typically takes 5-7 business days, while furniture and oversized items may require specialized white-glove delivery.
Are your products ethically sourced?
Yes, we are committed to fair trade practices. We pay our artisan partners wages that average twice the fair trade requirement and ensure safe, sustainable working environments for every collection.
How do I care for my textiles and rugs?
Care instructions vary by material. Generally, we recommend dry cleaning for wool rugs and delicate pillows, while our organic cotton bedding can be machine washed on a cold, gentle cycle.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery timelines are calculated at checkout based on your destination.